Orders are dispatched from our Gold Coast HQ in Australia using Australia Post.
All our products are print to order. We aim to process all orders within 24hrs and we dispatch five days a week. On weekends & public holidays, orders will be processed next business day.
Delivery times will vary depending on your location, you will be provided with tracking once dispatched.
We do not accept returns for change of mind purchases as our prints are all custom made.
Please choose careful before placing your order.
Remember, good things take time
Don't see a shipping option for your country at the checkout?
Due to recent increases in shipping we can no longer offer flat rate shipping to some regions. Please contact our support team here for a custom quote!
AUSTRALIA & NZ
FREE SHIPPING FOR ALL ORDERS OVER AU $30
| Tracking | Estimated Time | |
| Standard | YES | 2-10 Days |
| Express | YES | 1-4 Days |
USA & CANADA
FREE SHIPPING FOR ALL ORDERS OVER AUD $100
| Tracking | Estimated Time | |
| Standard | YES | 10-21 Days |
| Express | YES | 7-18 Days |
UNITED KINGDOM
FREE SHIPPING FOR ALL ORDERS OVER AUD $100
| Tracking | Estimated Time | |
| Standard | YES | 15-31 Days |
| Express | YES | 10-15 Days |
EUROPE (TIER 1)
FR, DE, IT, NL, NO, SE, CH.
FREE SHIPPING FOR ALL ORDERS OVER AUD $100
| Tracking | Estimated Time | |
| Standard | YES | 10-15 Days |
| Express | YES | 7-12 Days |
INTERNATIONAL / OTHER
| Tracking | Estimated Time | |
| Standard | YES | 9-27 Days |
| Express | YES | 8-21 Days |
Please Note:
- Shipping times frames are provided by the courier based on recent data. These times are to be used as an estimate and are not a guarantee.
- Economy packages are an untracked service, and therefore not insured. We cannot provide any delivery updates once the goods have been dispatched. For time sensitive or orders of value, we recommend using a premium service.
- In the event of a large online promotion or during events such as Christmas and Black Friday our orders team & some countries postal systems can get quite backed up due to a massive influx of packages so you may experience slight delays during these periods.
LOCAL TAX / VAT NOTICE
Please note that some countries (such as Europe and Canada) charge import duty / VAT which may be payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control.
We cannot pre-pay individual country taxes, and will not cover them if items are taxed on arrival. If local taxes are unpaid, the goods will either be returned to sender at the customers expense or destroyed. No refund will be offered until the goods have returned to BigKidCo which may take some time.
USA orders are not taxed and Australian orders have GST factored into the price.
PURCHASING POLICY
Before making your purchase, ensure you have thoroughly read all information provided within this page, drop down menus and on the bigkidco.com website to verify your location is suitable for the product. Check out our FAQ's page for more information.
While every effort is made to ensure accuracy of colour throughout our professional printing, there can be slight shifts in colour between runs. Please check that you order the correct amount as we cannot guarantee rolls printed in different batches will be an exact match.
If you have any questions, do not hesitate to email our friendly team at help@bigkidco.com before placing your order